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Creating internal talent marketplaces, optimizing investments in existing systems, supporting hybrid work and expanding the use of artificial intelligence (AI) will be top technology priorities in 2023, according to HR analysts and practitioners interviewed by SHRM Online.
While talent conditions will vary widely by industry—with some companies continuing layoffs, while at the same time others are increasing compensation and perks to attract and retain workers amid ongoing labor shortages—there will be commonalities in how HR leaders deploy existing and emerging technologies in an uncertain economic climate, experts said.
Optimizing ROI from Existing Technology Stacks
Technology analysts believe shrewd HR leaders will focus on optimizing their existing technology ecosystems before considering investments in new platforms this year.
"In times of economic uncertainty, organizations should lead with process optimization across the tools and resources they already have in place," said Kimberly Carroll, managing principal of IA, an HR advisory firm in Atlanta. "If net-new technologies are then determined to be needed, it should be in the context of the most valuable outcomes supporting the highest-impact HR processes."
Kara Yarnot, vice president of strategic consulting services for HireClix, a talent acquisition consulting firm in Gloucester, Mass., said a top priority for HR leaders in 2023 will be effectively integrating tools they already have in technology stacks.
"Stand alone, nonintegrated systems create manual work and increase the likelihood of errors," Yarnot said. "They also can negatively impact the employee and candidate experience."
David Wentworth, principal analyst of learning and development for the Brandon Hall Group, an HR advisory and research firm in Delray Beach, Fla., said one of the most valuable things learning and development (L&D) leaders can do in 2023 is audit their current technology systems to ensure platforms are being used to their full potential.
"Identify the current challenges L&D is facing and see which, if any, can be addressed with the tools and technologies already in the building," Wentworth said. "Is every system adequately integrated into its environment? Conversations with your existing technology providers can remedy many of these challenges without a need to look for new solutions in the market."
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