In our 2024 Agency Business Outlook report, agency leaders report that hiring continues to be one of the top three investments they are making, with special focus on creative, account services and production roles. But across the country, hiring and retention trends amid an ever-evolving workplace continue to have trickle-down influence on the way event agencies are growing and investing in their own organizations.

To gain insight into one organization’s culture and investments, we sat down with Maureen Deacy, director-talent acquisition at Inspira, who says “employee well-being” continues to be a major goal for her. Four trends her team is following.

DEI a Key Focus

While the loss of corporate DEI roles has dominated headlines, many companies continue to regard DEI as a long-term investment. And in the event marketing world, a range of guidelines and measurement tools have cropped up to help agencies and clients prove the return.

The teams at Inspira and its partner agency, Enthuse, say DEI is as important a focus as it’s ever been. “We’ve leaned into it even more, and recently brought on a new Circa diversity job board that reaches out to a community of 15,000 potential diverse hires, from veterans to women to the LGBTQ+ community, and this is us ensuring that we are doing a good job of being inclusive and also continually striving for diversity of thought,” says Maureen Deacy, director-talent acquisition at Inspira.

Hybrid Life Continues

At Inspira and Enthuse, different groups come in to the office two days a week. On one of those days, the team holds a weekly meeting called Caffeine that is led by managers. It offers an update on what’s happening at the agency, like new business and new trends in event marketing, and includes special shoutouts and kudos for team members. This, on top of quarterly all-agency town halls and quarterly employee pulse surveys, as well as an annual kickoff meeting. Hybrid schedules continue to be a top priority for job seekers.

“I think the hybrid model is here to stay in some shape or form. I do think it’s starting to look a little different, and colleagues of mine in the recruitment community, they’re still doing hybrid and there seems to be more chatter about piloting the four-day workweek,” Deacy says. “If COVID taught us anything, it’s that we still have to remain agile and adaptive.”

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