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7-Eleven hires more than 110,000 employees per year across its 13,000 locations in the United States and Canada alone. But even the country’s largest convenience retailer has had its share of hiring challenges that will resonate with retailers of any size. Chief among them: finding quality candidates, getting back to them in a timely fashion, and offering a competitive package that will attract prospective workers and encourage them to stay.
On average, it cost $1,294 to hire a full-time hourly associate and $1,119 to train the individual, according to 2023 data from the NACS State of the Industry Talent Insights Dashboard. “When you combine those costs with turnover rates above 100% (full-time sales associates averaged 125.3%), it really adds up,” said Jayme Gough, director of research and development at NACS. For part-time sales associates, the industry average total turnover rate was 169.6%.
“While there are a significant number of people that we could fill our open positions with, it’s about finding the right ones, and we have significant hurdles we have to get over in order to get people to join us and to stay with us,” said Rachel Allen, senior director of talent acquisition at 7-Eleven, during a NACS Show Education Session in October. It’s a sentiment that every retailer in the country, no matter the channel, understands. So how can your company gain an advantage when it comes to bringing in the right people?
In the December issue of NACS Magazine, retailers shared insights and best practices for finding and retaining quality employees. Here are a few tips:
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