The rise of AI has sparked fears of mass job displacement. But in reality, the future of work isn’t about who gets replaced, but how people skills need to be enhanced to work in tandem with AI, writes Cranfield School of Management’s Steve Macaulay.

Human skills neatly complement AI: AI excels at automating tasks, freeing us to focus on what machines can’t replicate: human ingenuity and flexibility.

This isn’t science fiction; it’s the reality unfolding before us and presents a key challenge for HR professionals.

The Untapped Potential of Soft Skills

Soft skills – communication, empathy, critical thinking, creativity – are the cornerstone of human interaction and innovation.

They have the potential to open up new possibilities if skills can work harder and more successfully, for example in strengthening:

Customer Centricity: Building trust and rapport with clients is essential in a competitive landscape.

AI can’t replicate the human touch that fosters loyalty and satisfaction.

Teamwork and Collaboration: The ability to work effectively across departments and backgrounds is crucial for tackling complex challenges.

Soft skills are the glue that binds diverse teams into a high-performing unit.

Leadership and Inspiration: Motivating and guiding others is a uniquely human strength.

AI can analyze data, but it can’t inspire a team to achieve that extra effort.

Strategic Problem-Solving: The world throws curveballs.

Critical thinking and creative problem-solving are essential for navigating unexpected challenges and finding innovative solutions.

From soft skills to superpowers: Your HR action plan

HR and L&D leaders can help their teams develop ‘soft skills superpowers’ to thrive alongside AI.

This implies:

Rethinking recruitment: Look beyond technical skills. Prioritize candidates with strong soft skills who can thrive in a fast-paced, collaborative environment.

Ongoing development: Soft skills need regular practice. Integrate continuous development programs into performance management, linking them to personal and company goals.

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