Most company leaders say that they want their employees to be heard. They want their employees to have a voice. But, when it comes down to it, what exactly does “employee voice” include? Is it simply just about speaking up when they have a concern?

What is employee voice?

Employee voice is more of an all-encompassing phrase to describe the ways in which employees are able to contribute, influence and share their points of view as it relates to work activities, decisions and overall company culture. Employee voice includes things like:

• Speaking up in meetings
• Sharing ideas and knowledge
• Offering feedback and constructive criticism
• Engaging in healthy debate
• Collaborating more with team members
• Recognizing peers for positive contributions
• Going to their manager with questions or concerns
• Having an overall positive influence on the work for which they’re responsible and the people around them

Employee voice doesn’t seem complicated – but it can be stunted when leaders do not convey the importance and acceptance of employee voice with their teams.

Why employee voice matters

When employee voice is recognized and valued, employees are more productive and committed. They know what they do matters to the company, customer and team members. Employee voice is a critical ingredient for achieving high employee engagement, morale, loyalty and retention.

When employees speak up, it’s indicative of a high-functioning workplace. It usually means:

• Employees are taking ownership of their work.
• Team dynamics and manager-employee relationships are healthy.
• Comfort, trust and inclusivity are present. People feel safe in being honest and authentic about their thoughts.

From leaders’ perspectives, employees using their voices prevents companies from becoming mired in stagnation and groupthink. Companies can gain valuable employee insights and knowledge, and as a result don’t miss out on any opportunities for creativity, innovation or improvement.

Additionally, when a person feels comfortable speaking up and contributing, they will tend to feel more invested in the quality and outcome of their work product, which ultimately improves the customer experience.

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