Improving employee experience (EX) is the top priority of C-suite members, according to a new report, as they recognise its impact on their organisation's success.

NTT Data's 2023 Global Employee Experience Trends Report revealed that 94% of CX/EX decision-makers and influencers in a range of business roles said improved EX directly impacts their net profit.

According to the report, other factors also motivating EX investment include:

• Improved productivity
• Greater employee satisfaction
• Business agility, flexibility, and speed
• Higher employee retention
• Improved automation

Addressing EX in the workplaceBut according to the research, 83% of organisations said their EX levels are low and this is negatively hitting their delivery and business success. Only 49% of executives are also very satisfied with their organisation's EX capabilities.

The decision-makers in the report believe that hybrid work flexibility is the top driver of successful experience strategies, with the arrangement retained across post-pandemic workplaces.

However, 86% of employers said their organisation has yet to optimise a hybrid/remote working model, leading to deterioration in employee wellbeing. Only 48% of organisations also agreed that their staff have access to the tech they need when working from an office or from home.

Read full article here