HR is at a crossroads of talent, smart technology and learning. It’s time for the industry to determine how to go forward, said Elliot Masie, learning and development innovator and Broadway producer, to attendees at the SHRM Talent Conference & Expo 2024 (Talent 2024), which is taking place now through April 17.

“Crossroads means you have to prepare for breaking the rules, changing the functions and being surprised,” Masie said. “The world of learning is going to change. It’s going to change whether you are wanting it to change or not.

“There are decisions that you and your company and your colleagues need to make [with artificial intelligence and smart tech] that ultimately will show it either as exciting or overwhelming as it comes right at you.

“I’m here to push you a little bit. As you are here representing HR, you need to be confident and ready to be at the crossroads to advocate for sanity and good design when it comes to smart tech at your company.”

Masie has been in the learning industry for 52 years. He is known as the person who, many years ago, coined the term “e-learning” for instruction delivered electronically over the internet.

The audience was challenged to think about what that “e” could stand for today. Among the answers offered were evolve, everywhere, everything, energize, entertain and evaluate. Understanding how the concept of “e” has changed, Masie said, will help HR professionals design and deliver e-learning today and tomorrow.

“AI is not a standalone solution,” he said. “It becomes truly powerful when paired with human intelligence.”

Masie urged HR professionals to have confidence and readiness at the crossroads to advocate for sanity and good design in using artificial intelligence.

Generative AI (GenAI) uses large language models that are fed prompts by information seekers. Not unlike the familiar search engines of the past generation, GenAI puts information at its users’ fingertips.

Masie said he got a call from two of the largest school districts in the U.S. the week after ChatGPT was introduced, telling him they were banning the use of ChatGPT.

Their fear, Masie said, was that students were going to cheat on their exercises and homework.

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