Being silent on how artificial intelligence (AI) is used in hiring can sow distrust in the entire process, according to an expert, as new research suggests jobseekers who have encountered AI in hiring view it more positively than negatively.

Trent Cotton, head of talent insights at talent acquisition platform iCIMS, warned employers that being silent on AI use in the hiring process is "not neutral."

"When employers don't say anything about how AI is used, candidates don't conclude that nothing happened. Disclosure is particularly important when AI is being used to evaluate candidates," Cotton said in the latest iCIMS report.

He pointed out that not having an explanation of where AI is involved or how AI influences hiring decisions will leave candidates with limited information about the process.

"That uncertainty raises questions about transparency and accountability, regardless of whether the technology is being used responsibly," he said.

Widespread concerns on AI use

Cotton issued the warning amid widespread concerns among jobseekers about how AI influences hiring decisions, eroding their trust in the entire process.

A poll from Gartner last year revealed that 25% of employees globally would trust their employers less if they used AI to evaluate their information.

A recent iHire report also showed that 44.3% of jobseekers are increasingly looking at employers' use of AI in hiring as negative.

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